RCS Technical Support Specialist

Attention! This job posting is 115 days old and might be already filled.
RCS Published: January 5, 2017
Job Type
Category

Description

RCS UK has a rare opening in its Technical Support Department, based in our Godalming office.

Every day we provide support and consultation to broadcasters using our software throughout the UK, Ireland and the Netherlands. No two days are the same and if you like working in a fun, challenging and varied environment you will feel at home in the RCS

Support department.

We provide support 24/7/365, so some flexible working and travel is required.

The Support department’s activities include:

• Handling phone calls, emails, remote support and social interactions from our customers. Documenting interactions and guiding customers to solutions.

• Working with a small local team and a wider pool of international colleagues to provide timely and accurate answers on subjects as varied as A-list song rotations, running SQL queries and audio normalisation.

• Working on site to install RCS software products and integrate them into the customer’s business workflow.

• Providing training and consultation to our customers so they use our software to produce compelling radio content.

Who are we looking for?

• We are looking for inquisitive people with well-developed troubleshooting and investigative skills. You will be able to simplify and deconstruct customer reports into their component parts and explore and evaluate them systematically.

• Ability to prioritize and react calmly. Your experience in live Radio, Television or other high-pressure work means you know what to do when that off-air call comes in.

• You may have worked for a broadcaster and have experience of working in a broadcast Programming, Traffic or Engineering environment. You will have in-depth knowledge of broadcast software such as GSelector, Zetta or Master Control.

Skills

The ideal candidate should possess excellent customer service skills and a team focus. Candidates should have a good understanding of the complexities involved in running and supporting modern business applications, including knowledge of Windows Operating Systems, IIS and SQL Server. You should also be motivated to self-directed learning, have strong troubleshooting, follow-up, interpersonal, verbal and written skills.

Send Cover Letter and CV to: jobs@rcsuk.com before the end of February 2017.